In today’s modern era, people tend to value time over money, and technology does just that. A Concierge service app is a wonderful example of how to enhance the customer’s experience. 

Hotel giants like Hilton, and Marriott already have their digital concierge applications. If you are looking to create an efficient and robust Concierge service app, here is a guide that can help: 

Essential Features for Concierge App

Let’s take a look at some of the must-have features of a concierge service app.

Login and Registration 

As you offer services that need personal information and payment details, consumers should be able to easily sign-in or sign-up. It is pretty annoying to enter the same information again and again. To further enhance the customer’s experience, notify the customers about exclusive deals and discounts only. 

In-App Search

Without a doubt, the concierge service app is a perfect fit for any hotel. If you’ve got a hefty number of properties in your possession, consumers should possess the ability to decide the one that matches their requirements. To achieve this, you need to build a search system. 

Booking

Booking is a multi-layered and complicated feature. When reserving a room, most guests make their decision depending on the location, number of guests, and price of the hotel. Next, customers should be able to avail of their promos and bonuses in case they’ve got any.

Furthermore, you need to explain additional services such as parking, swimming pools, gym, meals, and several others. Make sure that you mention all the services that will be included in the bill. In the end, a guest verifies all the data received, and here comes the money.

Payment Method

There is no point in creating a concierge service app if a consumer has to pay cash up-front. The choice is yours, whether you want to use a third-party payment system or develop a custom payment service of your own. Keep in mind that no matter what option you opt for, securing it is of paramount importance. If you choose to integrate third-party payment service providers, join hands only with highly-reputed companies. And in case you prefer developing your custom payment service, ensure that it meets all the rules & regulations and is up-to-date with all the latest security protocols. 

Direct Contact

It’s widely believed that these concierge apps will possess the ability to resolve all the issues of the clients in the near future. Till that happens, we need to have a backup. Thus, a “Contact Us” button would be sufficient for solving and answering all the customer’s concerns and queries. 

Admin Panel

The last MVP (minimum functionality version) feature is regarding everything that’s happening inside the app. When it comes to noting reservations, income tracking, data managing, the admin panel steps in. Potentially, it could have various number of features, but that is solely dependent on your needs.

Advanced Features for A Concierge Service App

The technology of today can provide your guests’ tons of more lavish opportunities than stated above.

Have a look at what those features are: 

One-Touch Room Service

How is it possible for a concierge app to call itself a concierge without offering fast and efficient room service? Gone are the days when a guest had to call the reception. Replace it with rapid room service. In a mere 2 or 3 touches, your dear guest should receive the pizza they ordered: piping hot. Moreover, your staff won’t be bothered anymore as well. 

Suggestion System

With the suggestion system, a guest would receive customized suggestions based on their activities and recent in-app requests. To put it simply, the concierge application can segment out different target audiences and provide what’s more suitable for them.

Automated Check-In and Out

Over the past few years, NFC technology has become a phenomenal hit. Gone are the days when people used to flex on paying with their phones; opening the doors with the phone is the new cool. Don’t know how? By merely utilizing NFC-equipped locks, customers can get into the room without even having to stand at the front desk. Furthermore, while checking-out, your clients won’t have to pass the keys back, so this procedure becomes completely automated.

Hotel Map

For simple navigation, add a basic map of your hotel into your concierge app. It should show every floor of the building if it’s required. However, focus on giving the guests a taste of the top-tier experience and implement Geofencing, or utilize Eddystone/iBeacon for indoor navigation. 

Third-Party Services Integration

In order to make the application even more valuable, include services that you don’t offer. Customers could find local sights, rent a car, or even a book restaurant. 

The final thing to keep in mind is the interface. Even if your concierge service app has every single feature mentioned in the list, it won’t succeed without a quality layout. So, select a top-notch company that delivers UI/UX design services to perfection.

Choose a Technology Stack

Now that you’ve decided what features would be a part of your concierge service app, it’s finally time to choose a technology stack. You can choose from the following based on your demands.

Android:

•         MySQL database 
•         Google Location Services API
•         Proximity Beacon API
•         Google Maps API
•         Kotlin
•         Java

iOS:

•         MySQL database 
•         Core NFC API
•         Apple MapKit
•         Google Maps API
•         Swift
•         Core Location API

As mentioned above, those are some of the widely-used technologies among app developers for creating a concierge service application.

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